Pharmacy

We fill new prescriptions and refills at no cost for covered medications for all personnel that has any form of TRICARE insurance coverage.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• New prescriptions sent in by providers are automatically activated, but any refills needed are required to be called in at 662-298-4122 using your prescription number (expect your medication to be ready for pick up within 3 business days)
• You can come back later to pick them up (suggested minimum of 24hrs, except for time sensitive medications “ex: antibiotics”)
• If your birth year falls in between 1980 and 2010, your prescriptions are automatically placed into our 24/7 ScriptCenter machine at the Medical Building

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DOD Columbus Pharmacy (best to search by zip code of 39710)
• NCPDP/NPI number: 1558760504

If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in for the pharmacy.

We do not take any prescriptions phoned in from provider’s offices. If you are bringing us a hard copy, you will be waiting in the lobby with all patients who may be waiting for pick-up (no separate window/check in process), and will then need to re-check-in when you return to pick-up the medication (suggested minimum of 24hrs, except for time sensitive medication “ex: antibiotics”).

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

Scan the QR code below or text “Get In Line” to 833-321-4516.

Follow the prompts on your mobile device.

Option 2: In Person

Go to the Medical Building. Then, you’ll check in at the kiosk.

• Follow on-screen prompts to check in for the pharmacy.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: Call the Pharmacy

Call 662-298-4122 to refill your prescription.

Processing times may vary based on pharmacy staffing and resources.

Requesting Prescription Refills

We have three ways to refill your prescriptions

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 662-298-4122. Then, follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: In Person

• Follow on-screen prompts at the kiosk in the Medical Building to check in for the pharmacy.
• Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

Our machine is located in between the main entrance of the Medical Building (1st set of doors are open to patients 24/7). Certain items are not available for ScriptCenter pickup, such as refrigerated medications, oversized items, and/or prescriptions needing to be reconstituted.

Main Pharmacy

Follow on-screen prompts at the kiosk in the Medical Building to check in for the pharmacy. Our hours of operation are Monday, Wednesday and Friday from 7:30 a.m. to 2:30 p.m. and Tuesday and Thursday from 7:30 a.m. to 1 p.m. (however we do close at 12:30 p.m. for training on the 1st Thursday of each month and the whole day on the 3rd Thursday of each month).

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located at the Medical Building.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.