Pharmacy
Pharmacy Communication Options
- Pharmacy Live Chat (via https://cxmlink.com/MTF7811): 7:30 a.m. to 3:30 p.m.
- Pharmacy Phone Line [662-434-2273 (CARE) Option 3]: 11 a.m. to 3 p.m.
Refill Request Options
- Refill phone line: 662-298-4122
- MHS GENESIS Patient Portal: https://my.mhsgenesis.health.mil
- Prescription refill pick-up locations include Clinic Pharmacy and the Base Exchange (BX) ScriptCenter (excludes refrigerated medications). BX ScriptCenter Pickup Operating Hours: Available during BX Hours 7 days a week
Prescribing Information
- E-prescribe: DOD COLUMBUS EPHCY (or search by area code 39710)
- Columbus AFB Pharmacy attempts to process all new prescriptions when they are e-prescribed from providers. Patients do not need to "activate" electronic prescriptions. Most prescriptions are ready for pick-up within 48 duty hours.
- Examples for when the pharmacy may not be able to begin processing a prescription include if it is too soon to fill after a previous prescription refill or if the prescription requires a "Prior Authorization" submission to TRICARE by your provider.
- Pharmacy Pick-Up Notifications
- As of 14 July 2025, the 14th Medical Group Pharmacy’s contract for Prescription Pick-Up Initial Notifications is changing to a text-only notification system that also relies on the Pharmacy collecting the Cell Phone Carrier information. Voice calls will no longer be capable, so phone landlines will be ineffective to receive the notifications.
- As of 14 July 2025, patients with the Cell Phone Carrier AT&T will no longer receive the Prescription Pick-Up Initial Notifications sent out from the 14th Medical Group Pharmacy. AT&T announced they are phasing out the messaging technology that the Pharmacy leverages to send out the Prescription Pick-Up Initial Notifications. If patients have an alternative cell phone number with a different Cell Phone Carrier, they may notify Pharmacy staff to update the phone number and Cell Phone Carrier information during duty hours.
- Pharmacy also sends out automated Prescription Pick-Up Reminder Notifications Days 3-9 after prescriptions are ready for pick-up. These are sent out via Voice Calls, Text Messages, or E-mail Messages based on patient preference. These will still reach AT&T numbers and are not impacted by the change affecting the Prescription Pick-Up Initial Notifications mentioned above. To properly receive these notifications, though, please ensure DEERS e-mail address and phone numbers are updated for you and your dependents. Updates are made to your Personal DEERS Profile by going to ID Card Office (IDCO) Online and selecting “My Profile” and then “Personal” tab. Prescription Pick-Up Reminder Notification preferences (Voice, Text, or E-mail) may be updated by visiting the 14th Medical Group Clinic Front Desk staff.
- Filled Prescriptions not picked up within 10 days will be cancelled.
Upcoming Closure Dates
- June 19, 2025 – Juneteenth
- June 26, 2025 – Readiness Training
- July 4, 2025 – Independence Day
- July 7, 2025 – Base Resiliency Day
- July 17, 2025 – Readiness Training
- Aug. 7, 2025 – Open 12:30-4:30 p.m.
- Aug. 21, 2025 – Readiness Training
- Sept. 1, 2025 – Labor Day
- Sept. 4, 2025 – Open 12:30-4:30 p.m.
- Sept. 18, 2025 – Readiness Training
We offer maintenance and preventive medication therapy to all beneficiaries including active duty, family members, retirees, their families and TRICARE For Life beneficiaries. TRICARE Pharmacy Home Delivery also remains a viable option for medication services. Through this program, medications are sent directly to your home. Prescriptions may be refilled by mail, telephone or online. For more information about TRICARE Pharmacy Home Delivery, visit the TRICARE Pharmacy Home Delivery website.
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your sex and age.