Pharmacy

Upcoming Closure Dates

• Oct. 13, 2025 - Columbus Day
• Oct. 16. 2025 - Readiness Training
• Nov. 13, 2025 - Readiness Training

Pharmacy Communication Options

• Pharmacy Live Chat (via https://cxmlink.com/MTF7811): 7:30 a.m. to 3:30 p.m. 
• Pharmacy Phone Line [662-434-2273 (CARE) Option 3]: 11 a.m. to 3 p.m. 

Refill Request Options

• Refill phone line: 662-298-4122 
• MHS GENESIS Patient Portal
• Prescription refill pick-up locations include Clinic Pharmacy and the Base Exchange (BX) ScriptCenter (excludes refrigerated medications).  BX ScriptCenter Pickup Operating Hours: Available during BX Hours 7 days a week 

Prescribing Information

• E-prescribe: DOD COLUMBUS EPHCY (or search by area code 39710) 
• Columbus AFB Pharmacy attempts to process all new prescriptions when they are e-prescribed from providers. Patients do not need to "activate" electronic prescriptions. Most prescriptions are ready for pick-up within 48 duty hours. 
• Examples for when the pharmacy may not be able to begin processing a prescription include if it is too soon to fill after a previous prescription refill or if the prescription requires a "Prior Authorization" submission to TRICARE by your provider.  
• Filled Prescriptions not picked up within 10 days will be cancelled. 

Pharmacy Pick-Up Notifications 

Prescription Pick-Up Initial Notifications 

• The Columbus Medical Group Pharmacy sends out automated Prescription Pick-Up Initial Notifications to patients based on contact information provided by the patient to pharmacy staff.  These are one-time notifications sent out as soon as the prescription is ready for pick up at your specified pick-up location (either the Clinic Pharmacy or BX ScriptCenter).  These notifications are typically sent during duty hours, but please always refer to the Pharmacy hours, closures, or BX ScriptCenter hours prior to journeying to your pick-up location.
• Due to a carrier-wide update, patients using AT&T or mobile carriers that rely on its network such as Cricket, Consumer Cellular, Straight Talk, and similar services will not receive Prescription Pick-Up Initial Notifications for prescriptions loaded at the BX ScriptCenter as of 17 June 2025 and at the Clinic Pharmacy as of 30 November 2025.  If patients have an alternative cell phone number with a different Cell Phone Carrier, they may notify Pharmacy staff to update the phone number and Cell Phone Carrier information during duty hours.  Please remember to follow the pharmacy timelines when ordering and picking up your prescriptions, as you will no longer receive Prescription Pick-Up Initial Notifications.  Standard Processing times for refills are typically ready by the specified date and time provided on the Refill Phone Line or MHS GENESIS Patient Portal.  New prescriptions are typically ready within 48 duty hours except for prescriptions that require your provider to complete a Prior Authorization or backordered products.  To check on the status of prescription(s), patients may also message the Pharmacy during duty hours via the Live Chat (via https://cxmlink.com/MTF7811).
• ​As of 30 November 2025, Columbus Medical Group Pharmacy’s contract for Prescription Pick-Up Initial Notifications is changing to a text-only notification system that also relies on the Pharmacy collecting the Cell Phone Carrier information.  Voice calls will no longer be available, so phone landlines will be ineffective to receive these notifications.   

Prescription Pick-Up Reminder Notifications 

• Separately from Pharmacy’s locally derived Prescription Pick-Up Initial Notifications, the Defense Health Agency sends out automated Prescription Pick-Up Reminder Notifications after prescriptions are ready for pick-up Days 3-9 of the date of initial activation.  These are sent out in the evenings (typically between 1800-2100 local Pharmacy time 7 days a week regardless of closure days) via Voice Calls, Text Messages, or E-mail Messages based on patient preference.   
• Prescription Pick-Up Reminder Notifications will still reach AT&T numbers and are not impacted by the change affecting the Prescription Pick-Up Initial Notifications mentioned above.  To properly receive these notifications, though, please ensure DEERS e-mail address and phone numbers are updated for you and your dependents.  Updates are made to your Personal DEERS Profile by going to ID Card Office (IDCO) Online and selecting “My Profile” and then “Personal” tab.  Prescription Pick-Up Reminder Notification preferences (Voice, Text, or E-mail) may be updated by visiting the Columbus Medical Group Clinic Front Desk staff even if you are not an empaneled clinic patient. 

We offer maintenance and preventive medication therapy to all beneficiaries including active duty, family members, retirees, their families and TRICARE For Life beneficiaries. TRICARE Pharmacy Home Delivery also remains a viable option for medication services. Through this program, medications are sent directly to your home. Prescriptions may be refilled by mail, telephone or online. For more information about TRICARE Pharmacy Home Delivery, visit the TRICARE Pharmacy Home Delivery website.

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you:

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
• Where the prescription can be filled
• Copayments and limitations, such as prior authorization
• Coverage review requirements and forms
• Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your sex and age.