Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)

The BCAC serves as beneficiary advocate in problem solving. The BCAC interacts with other MTF staff members, managed care support contractors, and claims processors to resolve beneficiary concerns. In doing this, the staff will receive, research and assist in problem resolution. The office will monitor the problem throughout the resolution process and keep the beneficiary informed of its status. The principle is to keep it simple by solving problems as quickly as possible.

Debt Collection Assistance Officer (DCAO)

The DCAO deals specifically with medical claim problems which have been sent to collections offices or which appear on a negative credit report. Staff will collect all pertinent documentation, determine whether the collection notice is valid and notify the appropriate provider or collection agency that the case is being reviewed. The DCAO will attempt to resolve the problem. If the problem cannot be resolved to the beneficiary's satisfaction, the office will ensure that the beneficiary is made aware of further options available to them.